Refund & Cancellation Policy

Last updated: 03/09/2026

1. Validation & Processing

All recharge requests are subject to validation before processing. Please ensure your vehicle, FASTag, and payment details are accurate before submitting a recharge request.

2. Cancellation

Once a recharge has been successfully processed, cancellation may not be possible, as the funds are typically credited to the applicable FASTag account.

3. Failed or Unsuccessful Transactions

Failed or unsuccessful transactions will be handled according to the applicable payment and recharge processing rules of the payment gateway and FASTag issuer involved.

4. Payment Deducted but Recharge Not Completed

If your payment is deducted but the recharge is not completed, the transaction will be reviewed and handled according to the applicable reconciliation and refund process. Please contact support with your transaction ID.

5. Retain Your Transaction ID

Please retain your transaction ID for all recharge attempts, as it will be required for any status check or support request.

6. Contacting Support

For any transaction-related issue, please contact our support team through the Contact Us or Grievance / Customer Support page.

7. Refund Timeline

Refund timelines, where applicable, depend on the payment method and the policies of the relevant bank or payment gateway. We do not guarantee a fixed refund timeline unless officially confirmed for a specific case.